As part of our management services to our franchisees, we are committed to delivering a comprehensive on-going support and back-up package, the key elements of which include:
• The provision of the best equipment suited to do the most efficient and effective cleaning relevant to the franchise option.
• The provision of spare parts and technical advice on the machines used in the franchise and the repair of machines and equipment as required.
• The supply of specialist cleaning solutions, chemicals and materials, which compliment the equipment to produce the best results, safely and with the minimum effort.
• The support of an experienced mentor, who has also been a franchisee, and who is very well placed to give advice and to visit franchisees as required.
• Regular up-date training and the provision of specialist courses, which are available for both new and old franchisees.
• The provision of a comprehensive tried and tested marketing programme, which enables the franchisee to best exploit their local territory.
• The supply of quality promotional materials, including the design of bespoke advertisements, sales letters and personalised leaflets, which act as powerful sales tools in generating new business.
• The production of a regular Client Newsletter which franchises can use to keep their customers aware of their latest offers and services.
• The provision of equipment and signage for use by a franchisee at a Cleaning Doctor Road Show in the franchisee’s territory in order to help brand-build the name, promote the business and generate new customers.
• Regular updating of the Operations Manual to ensure that the franchisees have the know-how of the complete business method in its most developed form.
• A research and development programme that produces an awareness of developments within the market sector and which ensures that the franchisees are operating at the cutting edge of new developments.
• The provision of a complete administration and accounting procedures that enables the franchisee to be efficient in all necessary procedures.
• Maintaining good communications with franchisees, by telephone, fax and email, in the best interest of the business.
• The availability of hot-line to enable franchisees to obtain advice and guidance on any aspect of the business activity within normal working hours.
• The Cleaning Doctor Website, which promotes the service. Each franchisee has a page on the website and an e-mail link. E-mail enquires are automatically directed to the appropriate franchisee’s own PC.
